At Lifevip , we work hard to ensure that every customer is satisfied with our high-quality water bottles. If you are not completely satisfied with your purchase, we offer an international return policy for a smooth and hassle-free experience. Below, you will find all the details about our return process, eligibility, refund options, and more.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
Return requests must be made within 30 days of receiving your order.
Products must be unused, undamaged, and in their original packaging with all accessories.
Items that have been used, customized, or altered cannot be returned unless they are defective or damaged upon arrival.
All returns require proof of purchase, such as an order confirmation or receipt.
2. How to Initiate a Return
If you meet the eligibility criteria, please follow the steps below to request a return:
Contact our support team
Send an email to ipcwastcdl@gmail.com with your order number and reason for return.
Attach photos of the product (if damaged or defective) to speed up processing.
Receive Return Instructions
Our team will review your request and provide return shipping instructions.
Shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Ship the item back
Pack the product securely in its original packaging.
Use a trackable shipping service to avoid lost packages. We are not responsible for lost returns.
Waiting for processing
Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
3. Refund and Exchange Policy
Refunds: If your return is approved, a refund will be issued to your original payment method within 7-14 business days. Shipping costs are non-refundable.
Exchanges: If you receive a defective or incorrect item, we will replace it at no charge.
Partial Refunds: If the item is not returned in its original condition or after the 30-day period, only a partial refund will be issued.
4. Return Shipping Costs
Customer-Paid Returns: You will be responsible for return shipping costs if returning an item for reasons such as change of mind, incorrect size, or personal preference.
Lifevip Covered Returns: We will cover the return shipping costs if the return is due to a product defect or a shipping error on our part.
5. Non-Returnable Items
Products that have been used or damaged due to misuse.
Custom engraved or personalized bottles.
Clearance or final sale items.
6. Delayed or Missing Refunds
If you do not receive your refund within the expected time:
Please check your bank account first.
Contact your credit card company as processing times may vary.
If the problem persists, please contact ipcwastcdl@gmail.com for assistance.
7. Contact Us
If you have any questions about our return policy, please feel free to contact our support team at ipcwastcdl@gmail.com.
We appreciate your support and strive to provide the best service to all Lifevip customers worldwide!